Bonnie Boone is a producer and client executive for Gallagher’s risk management practice group. She develops strategy and places professional liability lines for a broad range of large clients. Her expertise includes captives, physicians, hospitals, Long Term Care and Managed Care, financial institutions and large manufacturing companies. She also manages overall coordination of Gallagher’s resources as well as account management and new business development.
Bonnie has 35 years of experience in the insurance industry as a broker and underwriter. She joined Gallagher in 2017 from Marsh, where she sat on the national executive committee for its healthcare practice. Prior to that, she was with Alliant Insurances Services where she oversaw healthcare and casualty for the Chicago and New York offices. She also held a national position with Willis for more than a decade and worked with 280 retail offices on a global basis to produce business, market, and set strategy for the health care industry and casualty business. She chaired product line/industry segments for long-term care, managed care, and HPL (integrated delivery systems), among others. She has placed reinsurance for some the largest captive programs in the country.
Additional experience includes managing an underwriting staff and a book of business for Continental Insurance Company with a premium volume of $103 million. Establishing market direction, reinsurance treaties, developing rates, underwriting guidelines, and corporate strategies were a part of her duties. She has been the underwriter and/ or broker on the top ten managed care companies in the country.
In December 2015 Bonnie was honored by Business Insurance with its first Impact Award for exceptional contributions to diversity and inclusion in the industry. Bonnie is an accomplished lecturer and author. Recent speaking engagements include RIMS, IMAC and the Fox School of Business at Temple University.
Crystal R. Brown joined TDC Specialty Underwriters, Inc. (TDCSU) in the fall of 2019 as Vice President, Hospitals Underwriting. Crystal brings over 30 years of underwriting experience to this role, along with deep industry knowledge of the E&S market. Prior to joining TDCSU, she led the national underwriting platform for the nation’s largest physician-owned medical malpractice insurer, The Doctors Company. She oversaw policy development, underwriting portfolio management, alternative risk solutions, underwriting infrastructure and systems development administration, continuous improvement, due diligence support, and talent development. Crystal also served as healthcare zone leader for CNA, where she oversaw underwriting at 10 branch offices that focused on the healthcare segment. She is a graduate of the Advanced Leadership Program at Kellogg School of Management at Northwestern University. She earned a master’s in public administration (MPA) in Health Services Management from New York University, and a bachelor’s degree in English from Amherst College. She is a member of PLUS and is a Women to Watch Foundation Board member, prior Ambassador, and 2018 Business Insurance Women to Watch Honoree.
Crystal provides community outreach through her involvement with the following organizations: Business Insurance Women to Watch Foundation; Casa Nazaret (Volunteer in the Dominican Republic), Delta Sigma Theta Sorority, Inc. (Diamond Life Member); Girl Scouts of America (Troop Leader 2008 to 2020); Jack and Jill of America (Associate Member, WCCC Lead Teen Advisor 2019 to 2020 and 2018 Mother of the Year); Mariposa DR Foundation (Volunteer in the Dominican Republic); Project Esperanza (Volunteer in the Dominican Republic); St. Giles Family Mass Community (Pastoral Team Member); Youth Educational Mentoring Basketball Association (YEMBA Board Member); and Azurest Property Owners Association (Committee Chair).
Crystal resides in the Chicago area with her husband, Damon S. Brown, and their 19-year-old triplets.
Caroline J. Clouser, CPCU is Executive Vice President for Chubb’s Healthcare Industry Practice, a position to which she was appointed in March 2016.
In this position, Ms. Clouser has responsibility for leading and overseeing the Industry Practice’s broad suite of insurance coverages and services across the U.S. and Canada for hospitals, long term care, managed care and outpatient care facilities. As part of this role, she also oversees the underwriting, marketing, and day-to-day operations of Chubb’s Medical Professional Liability line of business for both wholesale and retail distribution channels and across small, middle and large customer groups. Ms. Clouser’s role also extends globally, as she oversees Chubb’s Medical Liability Product Board.
With more than 20 years of experience in the medical malpractice industry, Ms. Clouser has experience working in the areas of claims, underwriting and compliance as well as leading impactful teams. Ms. Clouser joined Chubb (formerly ACE Group) in 2002 as a founding member of the company’s Medical Liability division. While at Chubb, she has had extensive involvement in underwriting management responsibilities including regional leadership, compliance and international market development. During her tenure at Chubb, she has worked in organization’s headquarter office in Zurich, Switzerland, leading the expansion of the Life Sciences capability globally. She has also held the role of Chief Underwriting and Compliance officer, where she oversaw underwriting execution of the Medical Risk and Life Sciences divisions.
Prior to joining Chubb, Ms. Clouser was Assistant Vice President of Underwriting for CNA HealthPro. While at CNA, Caroline was responsible for the medical facility business in 22 states, the physician segment nationally as well as managing the regional underwriting team. Ms. Clouser started her career at Continental Insurance Company as a claim adjuster for their medical professional liability division.
Ms. Clouser received a Bachelor of Science degree in Human Development from the University of Connecticut, and a Masters in Business Administration from New York University’s Stern School of Business. She has earned the Associate in Claims and holds the Chartered Property Casualty Underwriter designations.
Ms. Clouser is frequently published in various insurance and healthcare industry trade publications on topics related to risk management, current and emerging trends and safety protocols in the healthcare industry.
Josephine Copeland has over 20 years of professional experience in workers’ compensation and group health managed care services, nearly a decade of which was spent overseeing product management and strategy.
As senior vice president of managed care product design and strategy, Copeland leads Sedgwick’s efforts to develop innovative, state-of-the-art managed care and medical cost containment solutions that drive optimal outcomes for clients and claimants. She joined Sedgwick in April 2021.
Prior to Sedgwick, Copeland served in senior leadership roles at top insurance claim and medical management services companies around the U.S., overseeing departments in clinical claims management, managed care operations, and product management.
Copeland is known across the industry for her breadth and depth of expertise and has received notable accolades for her achievements. In 2019, she was recognized as a Business Insurance Women to Watch honoree and served on panels at the BI Women to Watch Diversity & Inclusion event and National Workers’ Compensation & Disability Conference.
She holds a bachelor’s degree in business administration from Wesley College.
Carolina Klint was named CEO North West Region of Marsh Continental Europe in August 2017 and is responsible for Marsh’s operations in the Nordic countries, Belgium, Luxembourg and the Netherlands, and for driving client value by delivering Marsh’s world-class risk advisory and strategic services to the growing client base in the region. Before joining Marsh, Carolina held several senior positions with AIG, most recently as President of its U.S. South Zone, responsible for AIG’s Commercial Business in 11 states. Under Carolina’s leadership, AIG was named Insurance Company of the Year at the 2013 Insurance Awards held by R&F, Sweden’s leading insurance publication. Carolina speaks frequently about values-based leadership, empowerment for breakthrough results, and the importance of diversity as a keynote speaker, panelist, and guest lecturer. In December 2013, she was named a Business Insurance Women to Watch honoree, and she is one of the co-authors of the book “Words of Wisdom from Women to Watch: Career Reflections from Leaders in the Commercial Insurance Industry” (Wiley 2016).
A veteran of the captive insurance industry, Anne Marie Towle leads the Global Captive Solutions team at Hylant.
She has over 25 years of experience with diverse projects and has worked with captives and other alternative risk transfer vehicles in many key onshore and offshore domiciles. Prior to joining Hylant, Anne Marie was an Executive Vice President with JLT, and formerly a Senior Consultant with Willis Towers Watson for over 7 years. Anne Marie also spent time as a Senior Manager in public accounting and 10 years in taxation, where she provided consultancy services to captive owners.
Anne Marie managed client projects through feasibility and implementation processes in structuring captives and manage their accounting and tax compliance functions. Before that, for over 6 years, Anne Marie worked in private industry in the insurance tax departments of several Fortune 500 insurance and financial institution companies.
Throughout her career, Anne Marie has been closely involved in captive insurance organizations at the local, state and national level. She serves on the Board of Directors for the Vermont Captive Insurance Association (VCIA), Vice-Chair for the North Carolina Captive Insurance Association (NCCIA), and the International Center for Captive Insurance Education (ICCIE); the curriculum committee for ICCIE and an instructor for ICCIE courses; and the conference committees of the (2017 Chair) VCIA, Captive Insurance Companies Association (CICA), World Captive Forum (WCF) and the South Carolina Captive Insurance Association (SCCIA).
Education and Accreditations
Western Michigan University, B.B.A. Accountancy, Minor: International Business Certified Public Accountant (CPA) Property & Casualty Brokerage License (PC License)
Anne Marie is honored to be named to the Captive Review Power 50 for the past 5 years and rising to #7 in 2020. In 2019, she was named to Business Insurance’s Women to Watch. In 2021, she was named a Risk & Insurance Power Broker. Anne Marie is a requested frequent speaker and author on various captive insurance topics.
Carolyn Snow is the director of risk management at Humana Inc. She previously served as VP of Marketing at Aon Risk Services and in Underwriting and Marketing management positions with Fireman’s Fund and Cigna P&C.
As director of operational and clinical risks, Carolyn manages the corporate insurance program, is President of Humana’s captive and manages the RMIS system. She is a member of the corporate acquisition team and serves on various committees. She is also an alumnus of Humana’s Women in Leadership Program.
Carolyn is a Past President of RIMS. She testified before the Senate Committee on Banking on behalf of the renewal of TRIA and has presented at risk management conferences in Japan, Brazil, Australia, Canada, Bermuda and Singapore. She was Risk Manager in Residence at Ball State University, Temple University, University of Central Arkansas, Appalachian State University and Indiana State University.
She is a member of the Business Insurance Advisory Board for Women to Watch Conference and named as honoree in 2009. She served as moderator for a series of D&O articles for Financier Worldwide Magazine and as a contributor to various industry news organizations. Carolyn is a strong supporter of the new development of the Louisville Waterfront Botanical Garden, is married with one daughter and one grandson. Reading a good book and traveling with her family are her favorite things to do.
Sabine is the CEO for the InsurTech Business at Startupbootcamp and Rainmaking, the home of Startupbootcamp InsurTech and Hartford InsurTech Hub. Sabine cultivates the expertise of leading insurers, investors and mentors to bring the innovation of cohorts of startups to market. She brings extensive operational and growth strategy expertise gleaned from her corporate innovation and startup acceleration activities working with global firms and 100s of well-known financial services institutions for which she developed growth strategies. Outside Startupbootcamp, Sabine advises and coaches a variety of businesses. Sabine is also a co-editor of the first crowdsourced InsurTECH Book, published by Wiley in 2018.
Dawn Watkins is the Director of Integrated Disability Management for the Los Angeles Unified School District (LAUSD); the second largest school district in the nation.
Ms. Watkins has over 30 years of risk management experience in both the private and public sectors. In 2004, she joined the Risk Management Division of LAUSD where she has held progressively responsible positions. Since 2006, she has led the LAUSD disability management program which includes workers’ compensation, absence management, reasonable accommodations, return to work, and protected leaves for approximately 70,000 employees.
Ms. Watkins is the recipient of the 2017 “Women to Watch” award issued by Business Insurance and the 2008, “Risk Innovator” award issued by Risk and Insurance. In 2008, while under her leadership LAUSD received the Risk and Insurance “Theodore Roosevelt” award for excellence in workers’ compensation and disability management in the public sector.
Ms. Watkins holds a Bachelor of Science degree, a California Self Insured Administrators certificate, and multiple designations in Risk Management and Human Resources. She is a frequent speaker at national and local risk management conferences and events.
Kim Wilkerson is a Senior Vice President and Head of Claims for AXAXL in Bermuda. Kim joined XL Group in Bermuda in 2007 and served as General Counsel of XL Insurance (Bermuda) Ltd before transitioning to the Head of Claims role in 2015.
She has more than 30 years of experience in the insurance industry, including 15 years in the brokerage area. In addition to holding the Chartered Property & Casualty Underwriters (CPCU) designation, Kim is admitted as a Barrister & Attorney in England & Wales and Bermuda, and is an Associate of the Chartered Institute of Arbitrators. During her career, Kim has worked in both Bermuda and London where she provided legal services for XL’s Lloyds syndicates. Kim is a Contributing Author to “The Law of Reinsurance in England & Wales” 2nd & 3rd Editions. She has written articles for Bermuda Insurance publications and has spoken at industry events such as RIMS, the Bermuda Captive Conference, Claims Litigation Management Association and Bermuda Insurance Market Conferences.
In 2014, Kim was one of 25 women selected out of more than 400 industry professionals nominated from around the world to appear on Business Insurance’s ‘Women to Watch’ List.
In February 2016, Kim was appointed to Bermuda’s Senate where she served as Progressive Labour Party Shadow Minister for Economic Development until the dissolution of Parliament in June 2017. Currently, she serves as Chair of the Bermuda Civil Aviation Authority and is a nonexecutive Director of the Argus Insurance Group. Kim also chairs the Board for the charity ‘Parent Resource Institute for Drug Education’ (PRIDE) Bermuda which offers socio emotional learning programs within to Bermuda’s schools.